Buckmuson Refund Policy

At Buckmuson, we strive to ensure every customer is satisfied with their Men’s appeal purchases. If you need to request a refund—whether due to a change of mind, product issues, or order errors—this policy outlines our refund eligibility criteria, application process, timelines, and exceptions to help you navigate the process smoothly. By initiating a refund request, you acknowledge and agree to the terms below.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following conditions, depending on the reason for the refund:

1.1 Refunds for Change of Mind

You must submit a refund request within 30 days of the delivery date (confirmed via your order’s tracking information).
The product must be in its original, unused condition: no signs of wear, washing, or damage; all original tags, packaging, and accessories (e.g., buttons, dust bags for accessories) must be intact and included.
Custom or personalized items (if applicable, e.g., monogrammed jackets) are non-refundable for change of mind, as they are made to your specific requirements.

1.2 Refunds for Product Issues

You are entitled to a full refund if you receive a product that is:

Damaged or Defective: Items with manufacturing flaws (e.g., broken zippers, uneven stitching, fabric tears) or damage incurred during shipping (e.g., crushed packaging, bent accessories).
Incorrect: The wrong product, size, color, or style (e.g., you ordered a black button-down shirt but received a white polo).
Incomplete: Missing parts or accessories (e.g., a belt set missing its buckle, a shirt missing its extra buttons).

For these cases:

You must notify us within 7 days of delivery (to ensure we can investigate the issue promptly).
You do not need to return the product immediately—our team may first request photos of the issue (e.g., damaged area, incorrect item) to verify eligibility, but we will cover all return shipping costs if a return is required.

1.3 Refunds for Order Cancellations

If you cancel an order before it has been shipped, you will receive a full refund (including any shipping fees paid). Orders can only be canceled within 1 hour of placement—once fulfillment has started (e.g., the product is picked for packing), cancellations are no longer possible, and you will need to follow the “change of mind” or product issue refund process after delivery.
If your order is canceled by Buckmuson (e.g., due to stock unavailability, payment processing errors, or shipping restrictions), you will receive a full refund within 3 business days of cancellation, with no action required on your part.

2. How to Request a Refund

Follow these steps to submit a refund request and ensure it is processed efficiently:

Step 1: Gather Required Information

Before contacting us, prepare the following details to speed up your request:

Your order number (found in your order confirmation email or account dashboard).
The product name, style code, and quantity (e.g., “BM-Shirt-023 Black Button-Down, Size M, 1 unit”).
The reason for the refund (e.g., “damaged during shipping,” “wrong size received,” “change of mind”).
Supporting evidence (if applicable):
For damaged/defective items: Clear photos or videos of the issue (focus on the flaw, product tags, and order label).
For incorrect items: Photos of the received product next to the order confirmation (to show the discrepancy).

Step 2: Submit Your Request

Contact our customer service team exclusively via email:

Email address: [email protected]
In the email body: Include the required information (listed in Step 1) and a brief description of your request.

We do not accept refund requests via social media, phone, or other channels—email ensures we have a clear record of your request and can track it efficiently.

Step 3: Await Approval & Instructions

Our team will review your request within 24 business hours (Monday–Friday, excluding public holidays).
If approved: We will send a confirmation email with a Return Authorization (RA) number and prepaid shipping label (for “change of mind” returns or product issues requiring a return). The RA number must be clearly marked on the outside of the return package—packages without an RA number will be rejected.
If denied: We will email you with a detailed explanation (e.g., “product shows signs of wear,” “request submitted after the 30-day window”).

Step 4: Return the Product (If Required)

For “change of mind” refunds or product issues that require verification via return: Pack the product securely with all original tags and accessories, attach the prepaid label, and drop it off at the designated shipping location (details in our approval email).
We recommend keeping a copy of the return tracking number—this helps us locate your package if there are delays.
For product issues where a return is not needed (e.g., minor defects verified via photos), we will process your refund without requiring you to send the item back.

3. Refund Processing Timelines

Once we receive and inspect your returned product (or verify your claim for product issues), we will process your refund as follows:

3.1 Refund Method

Refunds are issued to the original payment method used for the purchase (e.g., credit card, PayPal, debit card). We cannot issue refunds to alternative payment methods (e.g., a different credit card) for security reasons.

3.2 Processing Time

Buckmuson Processing: We will initiate the refund within 3–5 business days of receiving and approving your returned product (or verifying your product issue claim).
Bank/Payment Provider Processing: The time it takes for the refund to appear in your account depends on your bank or payment provider—typically 5–7 business days for credit/debit cards, and 1–3 business days for PayPal. Some banks may take longer (up to 10 business days) due to their internal processing cycles.

3.3 Shipping Fee Refunds

Included: Shipping fees are refunded only if the refund is due to our error (e.g., incorrect item, damaged product, canceled order by Buckmuson).
Not Included: Shipping fees are non-refundable for “change of mind” refunds—this covers the cost of initial delivery to you.

4. Special Cases & Exceptions

Final Sale Items: Products marked as “Final Sale” (e.g., clearance items, limited-edition pieces) are non-refundable—this is clearly indicated on the product page before purchase.
Gift Purchases: If you received the product as a gift, the refund will be issued to the original purchaser (the person who paid for the order). The purchaser can then provide you with a store credit or alternative payment if agreed upon.
Missing or Lost Returns: If your returned package is lost in transit, we will use the return tracking number to investigate with the shipping carrier. If the package is confirmed lost, we will process your refund—this may take 5–7 business days for carrier verification.
Refunds for Partial Orders: If you are returning only part of a multi-item order, we will refund the cost of the returned items (excluding non-refundable shipping fees, if applicable).

5. Questions About Refunds

If you have questions about your refund status, eligibility, or the process, contact us at [email protected] with your order number and RA number (if applicable). We will provide updates and assist you in resolving any delays.

This Refund Policy is part of Buckmuson’s overall customer service commitment—we aim to make the refund process as transparent and hassle-free as possible. Thank you for choosing Buckmuson for your Men’s appeal needs.

— The Buckmuson Team